Quality policy

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At IMR we are committed to maintain the professional quality of our work and the high level of service we provide our clients. It’s a must for us to have a clear vision for our clients’ needs and to meet them throughout any project or duration of the services provided. In order to achieve this we are guided by a set of standard operating procedures, international guidelines and proven good practices. Our approach is based on some key points:

  • Focus on costumer’s needs
  • Timely delivery of all our services
  • Continuous improvement
  • Providing all employees with the training, up to date information and tools necessary to perform their job in the best possible way
  • Ensuring documentation is maintained, controlled and archived per applicable requirements